Welcome to YEHALABS. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, use our services, or communicate with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Company or organization name

• Billing and payment information

• Shipping or delivery address

• Files uploaded for 3D printing or project requests

• Messages submitted through contact forms

b. Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Date and time of visits

• Website usage analytics

• Cookies and tracking data

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services

• Process orders and project requests

• Respond to inquiries and customer support requests

• Deliver 3D printing, prototyping, STEM, robotics, and consultancy services

• Send updates, quotations, invoices, and service notifications

• Improve website functionality and user experience

• Maintain website security and prevent fraud

• Comply with legal obligations

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance functionality.

You can choose to disable cookies through your browser settings; however, some parts of the website may not function properly.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with:

• Trusted service providers assisting with website hosting, payment processing, or logistics

• Legal authorities, when required by law

• Professional advisors or auditors, when necessary

All third parties are expected to maintain confidentiality and protect your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services

• Meet legal and accounting obligations

• Resolve disputes

• Enforce agreements

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13 without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate consent.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Object to certain data processing activities

• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. International Data Transfers

If you access our website from outside Ethiopia, your information may be transferred to and processed in countries where data protection laws may differ from your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Users are encouraged to review this page periodically.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact: