Frequently Asked Questions
General Questions
1. What is YEHALABS?
YEHALABS is a technology and innovation company based in Ethiopia that provides services in 3D printing, 3D modeling, prototyping, recycling solutions, STEM and robotics education, product development, and technology consultancy.
2. Where is YEHALABS located?
YEHALABS is based in Addis Ababa, Ethiopia. Please refer to the map below to locate our makerspace.
Visits are by appointment only.
3D Printing Services
1. What types of 3D printing materials do you offer?
We work with several materials including:
PLA
ABS
PETG
TPU
Recycled PET filament
Other materials, depending on project requirements
2. Do you use recycled materials?
Yes. YEHALABS promotes sustainable manufacturing by recycling waste plastic bottles in Ethiopia and converting them into materials suitable for selected 3D printing applications.
3. What file formats do you accept for 3D printing?
We commonly accept:
STL
OBJ
STEP
3MF
CAD design files
If you are unsure about your file format, feel free to contact us.
4. What if I do not have a 3D model?
No problem. We also provide 3D modeling and product design services based on sketches, ideas, images, or technical requirements.
5. How long does 3D printing take?
Production time depends on:
Model size
Material type
Print complexity
Finishing requirements
Quantity ordered
Small projects may take a few hours, while larger projects may take several days.
6. What is the minimum order quantity?
The minimum material order for filament-related services is typically 100 grams, unless otherwise specified.
Payments and Pricing
1. Do you require advance payment
Yes. Most projects require an advance payment before work begins.
Typical payment structure:
50% advance payment or a minimum of 500 Birr
Remaining balance before final delivery
2. Do you offer refunds?
Refunds are generally not available for customized services once work has started unless the issue is caused directly by YEHALABS.
Please review our Refund & Returns Policy for more details
3. Can I cancel my order?
Orders may be canceled before production or work begins. Once production, design, or development work has started, cancellation fees or non-refundable charges may apply.
STEM and Robotics Training
1. Do you provide robotics and STEM training for children?
Yes. YEHALABS offers STEM and robotics programs designed to help children develop creativity, problem-solving skills, and practical technology experience.
2. Do you provide custom technology solutions?
Refunds are generally not available for customized services once work has started unless the issue is caused directly by YEHALABS.
Please review our Refund & Returns Policy for more details
3. Can I cancel my order?
Yes. We also provide workshops, technical training, and consultancy services for schools, organizations, startups, and professionals.
Product Development and Consultancy
1. Can YEHALABS help develop my product idea?
Yes. We assist with:
Product concept development
Prototyping
3D design
Technical consultancy
Manufacturing guidance
2. Do you provide custom technology solutions?
Yes. We provide customized solutions based on client requirements, including software systems, automation concepts, educational tools, and hardware-related projects.
Delivery and Support
1. Do you deliver outside Addis Ababa?
Yes. Delivery options may be available across Ethiopia depending on the project and logistics arrangements.
2. What happens if there is an issue with my order?
If an issue occurs due to our production or service process, we will review the situation and may provide:
Repair
Replacement
Reprint
Partial refund
Service credit
depending on the situation.
3. How do I request a quotation?
You can request a quotation by contacting us through our website, email, or social media pages and sharing your project details, files, or requirements.
Sustainability and Innovation
1. Why does YEHALABS focus on recycling?
We believe technology should contribute to environmental sustainability. Our recycling initiatives help reduce plastic waste while promoting local innovation and affordable manufacturing solutions in Ethiopia.
Website and Policies
1. Where can I read your policies? Where can I read your policies?
You can read our policies here: